At times, feedback can come from sources beyond the digital sphere, such as phone calls, emails, or face-to-face interactions. Userback ensures that no valuable feedback slips through the cracks and that all your feedback is consolidated in one space.
How to Manually Add Feedback:
To add feedback manually, follow these simple steps.
Click the + button on the top right corner of your project page.
Fill in the Feedback form, include concise yet informative information that clearly depicts the issue, attach a screenshot, and set category and assignee if required.
Expand the Session Info to add in the reporter's details.
Click the Create button to save and submit the feedback.
For a detailed guide on Best Practices for Bug Reporting, check out this article and share it with your team: Best Practice for Optimizing your Team's Bug Reporting Workflow
Frequently Asked Questions
Q: How can I tell the difference between manually added feedback and feedback from the widget?
A: Once feedback is submitted you can see the source of the feedback from the session information section of the feedback sidebar.