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How to Secure Your Feedback Portal with SSO

Are you concerned about the confidentiality of the feedback provided by anonymous users on your Userback Feedback Portal? Do you want to restrict access to your feedback portal to only authenticated users?


By using Single Sign-On (SSO), you can ensure that only authenticated users have access to your feedback portal. Anonymous users will see the "Private" screen that can be customized with a message and links to direct them to a login page.


Here's how you can hide your Userback Feedback Portal from anonymous users using SSO. Note that this feature is only available for Company Plan users or above.

  1. Make sure you have configured SSO for your Userback project. Check out our guide on how to enable Single Sign-On (SSO) with the Feedback Portal.


  2. Enable the "Enforce SSO" toggle which is found in your Portal Settings directly below the Private Key.

  3. Customize the message that anonymous users see when they try to access the feedback portal. You can do this by adding a title to Line 1 and a text/description with links on Line 2. To add links, use the following format: [text](url).

    Enforce SSO

    Here's an example that you can copy and paste:

    Welcome to our Private Feedback Portal 🔒
    Only authenticated users have access. [Login or Register](https://app.yourapp.com)

    Feedback Portal Privacy

That's it! Now only authenticated users will have access to your Userback Feedback Portal, ensuring the confidentiality and security of your feedback.

Note that this feature is only available for Company Plan users or above. If you have any questions or need assistance, please reach out to our helpful support team.


🔐 Plan Availability: Company, Premium and Enterprise

Learn more about plans and upgrading here.