Managing feedback is important because it helps individuals and organisations to improve their performance, by identifying areas where they are doing well and areas where they need to make changes. Userback enables you to capture feedback directly at its source and collect it in one simple location. Increase employee engagement and motivation, higher productivity and better business outcomes.


VIEWING

Userback offers four distinct view options to assist in displaying feedback in a manner that aligns with your specific workflow and use case.

Inbox View

List View

Grid View

Board View


Customize Workflow

Within the project settings, you can also add new workflows by clicking the "+ Add status" button. This feature is particularly useful for adapting the Userback workflow to match your task management process from other systems. You are also able to change the names and colours of statuses and the positioning within your workflow.


📘Note - The Open and Resolved statuses are default workflows for open and resolved feedback. While it is possible to rename these workflows, their position within the workflow cannot be modified.


Search Feedback

The search tool is a great way to easily find feedback that you're looking for. This is particularly helpful when you have lots of feedback in your account as you can easily search by Date, Priority, Rating, Category, Assignee, Reporter, Source, Page URL, User ID, Email and Name.


Managing Tasks

Userback has plenty of options to help you keep track of the tasks connected to your feedback. In the Feedback Viewer, you can change the Assignee, Status, Type, Priority, and Category for each feedback item, and even send it to a connected integration.

From here you can also reply in the comment thread to your internal team or to your users providing feedback. Learn more about our comment section here.


💡Tip - If an external reporter responds to a feedback that has been marked as "Resolved," it will automatically be reopened for review. Note that this only applies to external users and not to users of the Userback platform.


Bulk Actions

The Feedback page also has bulk actions that let you change the details of multiple feedback items at once. It's a real time-saver! To use it, just select the feedback items you want to update and pick a bulk action from the bottom of the screen. You can send it to an integration, change the assignee, priority, status, or even delete it.


📘Note - Bulk Action is not available in Board View.


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