The Feedback Portal allows you to collate ideas and feature requests from your users into one beautiful, user-friendly location. It gives you the power to build with your user in mind, keep open communication, transparency, reduce your support burden and decrease churn.
Within the Portal, you will be able to analyze your feedback, prioritize, and provide decisions while transparently displaying the progress and development within the public roadmap. Make the Feedback Portal your own by adding custom branding and domains, integrate your existing workflows and tools, plus, maximize the value for your user and your business.
Empower your users by turning their feedback into a conversation, build their trust, loyalty, and develop your business with the user along for the journey.
Activate & Configure your Feedback portal
Go to the Portal link on the top right to activate the Feedback Portal.
Now that your Portal is Activated. Let's set it up.
To access your Feedback Portal settings, Click Project Settings on the top right followed by Portal Settings on the left menu.
General Settings
Portal URL
Your unique portal URL - By default, the portal URL will be the project name. You can edit the Portal URL at any time.
Portal name
The name of your portal, also displayed in the window/tab name
Feature Requests
Enable or disable the ability for users to add new and vote on existing ideas
Roadmap
Enable or disable the roadmap feature within the portal
Moderation
Allows you to decide whether or not new ideas submitted via the Feedback Portal or Widget are automatically made public
Status & Category
Public status
This is a way for you to simplify your internal Userback status workflow onto your public roadmap by assigning multiple internal statuses to single public status.
Categories
Can be enabled/disabled from the public view.
⚠️ Warning: If you change the status of feedback within Userback it will change the status within the Feedback Portal, dependent on how you have them allocated.
Branding
Edit the Portal to match your Branding colours and logo
Single Sign-On (SSO)
SSO keeps your app users logged in automatically when redirected to the Feedback Portal.
Translation
Modify the idea form to fit with your company's language or change the language completely, the choice is yours.
Import from CSV
Import feature requests from other sources into your Feedback Portal.
Danger Zone: Delete your Feedback Portal
Frequently Asked Questions
How many Feedback Portals can I have?
You can now have five Feedback Portals, if you require more, please speak with our Customer Service Team at support@userback.io.
Why can't I toggle off the 'Powered by Userback' within the Branding Section?
You need to be on the Premium Plan to enable this function.
🔐 Plan Availability: All Plans
Learn more about plans and upgrading here.