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Troubleshooting: Why is my feedback submitted by Someone or someone@example.com
Troubleshooting: Why is my feedback submitted by Someone or someone@example.com
Rebecca Henrique avatar
Written by Rebecca Henrique
Updated over a week ago

Userback allows you to track users and identify visitors in your application or website. The user tracking code is built into the code that you use to display Surveys and feedback widgets on your app or website.
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This code typically looks like this:

<script>window.Userback = window.Userback || {};Userback.access_token = 'A-ACCESSCODE';// identify your logged-in users (optional)Userback.user_data = {id: "123456", // example datainfo: {name: "someone", // example dataemail: "someone@example.com" // example data}};(function(d) {var s = d.createElement('script');s.async = true;s.src = 'https://static.userback.io/widget/v1.js';(d.head || d.body).appendChild(s);})(document);</script>

You'll notice that in the middle, the User Data code has some example data.


Our recommendation is to update this to reflect your own user data requirements or simply remove this code:

// identify your logged-in users (optional)Userback.user_data = {id: "123456", // example datainfo: {name: "someone", // example dataemail: "someone@example.com" // example data}};

Learn more about User Identification: User Identification with the JavaScript SDK and User Identification

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