Userback

How to fix screenshots that come out blank, cut off, or fail to capture.

Troubleshoot: Screenshots Are Broken or Not Capturing

How to fix broken or blank screenshots on pages using WebGL or 3D canvas rendering, and when to use Native Screenshot instead.

Troubleshoot: Screenshots Not Capturing on WebGL or 3D Canvas

How to fix video/screen recordings that cut off or fail when a user navigates across multiple pages during capture.

Troubleshoot: Recording Stops or Resets When Navigating Pages

How to diagnose and fix the widget not appearing on Web, iOS, Android, or when using the Intercom integration.

Troubleshoot: Feedback Widget Isn't Showing

How to fix widget form fields that appear greyed out or unresponsive.

Troubleshoot: Widget Fields Not Responding Inside Modals

How to fix feedback showing a placeholder submitter name instead of the actual logged-in user.

Troubleshoot: Feedback Shows "Someone" or "someone@example.com" Instead of the Real User

How to fix CORS errors that block feedback, including screenshots, from reaching Userback's servers.

Troubleshoot: CORS Errors Blocking Feedback Submission

How to fix Session Replay recordings that fail to load or display incorrectly.

Troubleshoot: Session Replays Are Broken or Missing

How to diagnose a connected integration that's no longer syncing or sending data correctly.

Troubleshoot: Fix a Broken or Disconnected Integration

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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