From time to time you may experience an issue with one of your connected apps such as Jira or ClickUp.
While not common, it can happen for a variety of reasons such as the API key expires, the User who created the API key no longer has API access or just something went wrong and the connection broke.
To help you investigate, or stay on top of your connected apps, there are a couple of tools you can use.
Connected Apps
The Connected Apps page under Workspace Settings, will give you an overview of all the currently connected integrations and the current status.
This is where you can quickly identify issues within integrations and resolve them if needed. For example a connection has expired.
The Connected Apps page lets you:
Delete any connection that is no longer needed
Reconnect an existing connection
This will reconnect all connections to projects for that connected app.
Rename a connection for better identification
Integration Logs
Integration Logs allow you to see, in real time, all of the feedback updates sent from Userback to your connected apps.
When a post from Userback fails, it will, where possible give you the detail as to why the post failed. This will help you troubleshoot specific issues with connections.
A common reason for needing to head to the integration logs page is when you have tried to connect to a 3rd party tool and you receive an error that the connection could not be completed. Head to the Integration Logs page and it will give you enough detail to resolve the issue.
Please note that in some cases, you may need to speak to your administrator of the tool you are experiencing the issue with in order to resolve it.
