This article explains how to connect and manage integrations with Userback, automate feedback management, and explore the available integrations to enhance your workflow.
Setting Up an Integration in Userback
Easily set up integrations in Userback from the Connect tab within your project.
Navigate to the "Connect" tab in your project.
Select the integration you want from the list and click "Connect."
Follow the configuration and authorization steps, providing any necessary credentials or API keys.
After connecting, return to the integration menu and select "Test" to ensure it's working correctly.
Integrating with Project Management Tools
Sync your workflow and simplify issue resolution by connecting Userback with tools such as Trello, Jira, Asana, ClickUp, Basecamp, Monday, Teamwork, Notion, Wrike, GitHub, Azure DevOps, Linear, GitLab, Intercom, and Zendesk. Enhance collaboration by integrating user feedback into your project management processes.
Enhancing Communication with Collaboration Tools
Increase productivity and enable real-time collaboration by integrating Userback with Slack and Microsoft Teams. Streamline feedback collection and team communication.
Flexibility with Other Tools
For added flexibility, use Webhooks, WordPress, or Zapier to create custom workflows tailored to your needs.
Managing Integrations across your Workspace
The Connected Apps menu in Workspace settings offers a central hub for managing all your apps and integrations across projects. From here, you can reconnect, rename, or delete integrations, view expired connections, and access key details about who connected each integration and when.
Tip: Having trouble with your integrations? You can now use integration logs to diagnose issues more easily. Check out this guide for more details!
Manage Integrations from your Project
From the Connect Tab, you can manage your integration settings, including Connection, Spaces, and Automation Settings. Some integrations also let you sync statuses, such as Resolve, Re-open, and Delete.
Automation Settings are crucial for keeping your feedback organized and offer three options:
Manually: Send individual feedback via a modal, allowing you to include more detailed information.
Automatically: Feedback is sent to your integration as it is provided, enabling management in both Userback and your integration.
Automatically and Resolve in Userback: Feedback is sent to your integration and marked as resolved in Userback, ideal for managing feedback solely within your integration while using Userback for capture.