Triggering a survey when a user rage clicks or interacts with a specific element lets you capture frustration in real time, right when it happens. Follow these steps to set it up correctly.
Step 1: Create a Survey
Create a survey by following the steps in this support article: Create and Edit Userback Surveys. For this use case, a short open-ended question or CSAT template works well, keep it brief so users are more likely to respond in the moment.
💡Don't forget to save and activate your survey before moving on to the next step.
Step 2: Create a New Survey Trigger
Navigate to your Survey and open the Triggers tab.
Click Add Trigger.
Select Rage Click or Element Click as the trigger type.
If using Element Click, enter the CSS selector for the element you want to monitor.
Step 3: Set the Stop Condition to "Never Stops"
This is the most important configuration step for this trigger type.
In the trigger settings, locate the Stop Condition option.
Select Never Stops.
Save your trigger settings.
💡 Why "Never Stops" is the only option that makes sense here: Rage clicks and element clicks are behavior-based, the same user may trigger them multiple times across multiple sessions.
If you select Once per user, the survey fires the first time and never again, even if the user keeps hitting the same problem. If you select Once per session, you'll miss repeated frustration within the same session. Never Stops ensures you capture the signal every time it occurs.
Step 4: Activate and Test
Make sure your survey status is set to Activated.
Reproduce the trigger in your application to confirm the survey appears as expected.
Check incoming survey responses in the Survey Responses tab.