Userback

Surveys

Getting Started with Surveys

How to build a survey using the Survey Designer: adding questions, setting appearance, and saving your work.

Create and Edit a Survey

The pre-built survey templates available when you create a new survey, and what each one measures.

Survey Templates

How to review individual survey responses and filter them by segment, user property, or question.

Survey Responses and Results

How to turn NPS, CSAT, and CES scores into concrete product and support decisions.

What to Do With Your Survey Results

How developers can trigger, target, and tag surveys programmatically instead of relying on the built-in triggers.

Trigger Surveys via the JavaScript SDK

How to control who sees your survey, on which pages, and what makes it appear.

Target and Trigger Your Survey

How to add the code needed to run your survey on your site or app.

Install a Survey

What each question type in the Survey Designer looks like to a respondent, and when to use it.

Survey Question Types Reference

How to turn a survey on or off, or schedule it to start and stop automatically.

Activate, Deactivate, or Schedule a Survey

Survey Setup and Customization

How to Include a Survey with the Reporter Notification Email in Userback

How to Capture Churn Feedback When a User Cancels

How to set up a survey that appears automatically when a user rage-clicks or clicks a specific element.

How to Trigger a Survey on Rage Click or Element Click

Five ways SaaS teams commonly deploy surveys: onboarding NPS, feature validation, post-release CSAT, churn risk, and support CES.

Survey Use Cases for SaaS Product Teams

Survey Use Cases

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