Add or change a category
Open the feedback item.
Click the Category field.
Search the existing list of default or recently used categories, or type a new category name to add it on the fly.
A category not used for 180 days is automatically removed from the list. Categories can't be removed manually from this dropdown; use Manage Categories below instead.
Manage your category list
Click Manage categories at the bottom of the Category dropdown to open the Manage Categories modal. Each row has:
Rename the category via the pencil icon.
Delete it via the trash icon.
Merge duplicate feedback
Merging combines two or more reports of the same issue into one item, so votes, comments, and status all live in one place instead of being split across duplicates.
You can start a merge two ways:
From a single item. Open its ··· overflow menu and select Merge Duplicates.
From multiple items. Select two or more items with their checkboxes, then choose Merge Duplicates from the bulk action bar. See Bulk Actions on Feedback for the rest of what that bar can do.
Either path opens the Merge Feedback modal, showing the item you're merging into and a search field that suggests likely duplicates by title similarity. Confirm the items you want, then click Merge.
Merging combines the primary item's status, assignee, type, and vote count across the merged group. Comments aren't merged; they stay with whichever item they were originally posted on.
Similar Feedback
Similar Feedback surfaces related feedback items directly inside an open feedback item, so you can spot trends and find duplicates without having to search manually.
Related items appear in the Similar Feedback panel on the right-hand side of any open feedback item, each showing a similarity percentage so you can quickly judge how closely related they are. Click View All to see the full list.
You can merge directly from the Similar Feedback panel, simply click Merge next to any suggested item to combine it with the feedback you're currently viewing, without going through the full merge flow.
Unmerge feedback
To separate a merged item back out on its own, open it and use the Unmerge option from its detail panel.
What's next
Bulk Actions on Feedback: change category, status, or other fields across several items at once.