What each Userback role, Account Owner, Administrator, Collaborator, and Guest, can see and do in your workspace.
Userback has three assignable roles, Admin, Collaborator, and Guest, plus a separate Account Owner designation held by one Admin per workspace.
Account Owner: Has full access to the account. The owner is also listed as an Administrator, and there can only be one Account Owner per workspace. Owners can additionally delete the account, which no other role can do.
Administrator: Has the same access as an Account Owner, except for deleting the account.
Collaborator: Has limited access for people who contribute to feedback and collaboration but don't need full control.
Guest: Has restricted access for external stakeholders, like clients or customers, who need to view and comment on feedback without seeing your project or workspace settings.
Capability | Administrator and Account Owner | Collaborator | Guest |
Manage workspace settings, billing, branding, and connected apps | Yes | No | No |
Create and manage Extension Keys and API Tokens | Yes | No | No |
Add, manage, and remove users | Yes | No | No |
Create, copy, archive, and delete sites | Yes | No | No |
Manage site settings, workflows, automations, integrations, and privacy | Yes | No | No |
Manage Portal settings | Yes | No | No |
Manage widget settings | Yes | No | No |
Access to sites in the workspace | All sites | Sites they're added to | Sites they're added to |
Manually add feedback | Yes | Yes | No |
View, edit, manage, share, delete, and resolve feedback | Yes | Yes | View and track progress only |
Manage comments | View, add, edit, delete, resolve | View, add, resolve | View, add, resolve, excl. internal comments |
Can be limited to Internal Comments Only | No | Optional | N/A |
View metadata, session info, and activity log | Yes | Yes | Session info only |
Manage personal notifications | Yes | Yes | Yes |
Board, List, Grid, and Inbox views | All | All | List and Grid only |
Access to Reports | Yes | Yes | No |
Assign and be assigned feedback | Yes | Yes | Be assigned only |
The Internal Comments Only row above is the same per-site setting found in Site Settings > Members, not a separate workspace-level permission control.
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