The default view displays all feedback details in a pop-up feedback modal. From this modal, you can manage all aspects of the feedback.

In the Feedback Sidebar, you will see the screenshots, annotations, and comments associated with your selected feedback item. As well as other useful information such as status, priority, category, and the reporter's metadata. To access the Feedback Sidebar, go to the Feedback menu and select a feedback item.

The Full-screen view displays all details of a submitted feedback item, including screenshots, annotations, comments, status, priority, category, and reporter metadata. The Full-screen view can be accessed via a link or through your email. You can access the viewer from the Userback Platform by copying the share link into a new tab.

The Inbox view is ideal for methodically working through feedback and collaborating with your team and the reporter. It displays comments in a larger view, unlike other views that use the Feedback Sidebar.

In Board View, you can easily drag and drop feedback between statuses, assignees, and priorities, making it ideal for staying updated on feedback status and team management.

Under 'User data" in your selected feedback, click on the User number. This will then show you an overview of all the feedback that the user has submitted and any user properties you have specified in your code.

For more information about enabling User Identification please see our Dev Docs here.

To choose who receives an email notification of a comment, type "@", and select members. Adjust this by selecting or deselecting names before posting.

All comments are public by default you can adjust this when making a comment by clicking the 'Internal' checkbox. This limits the visibility to only logged-in members.

You can restrict members to internal comments only to avoid accidental external contact. Learn more here.

To email your comment to the reporter, click the "Bell" icon and ensure the Reporter is selected.

The Inbox's "Comment" feature provides a similar overview to the regular Inbox view. It allows you to email the reporter, communicate with your team, and add internal comments. Depending on your setup, it can display notifications from all your projects in one place. You can reply to comments and delete notifications as needed. Deleting a notification in the Inbox won’t affect the associated Feedback Ticket in its project.

When a comment is captured through an email reply, you'll notice the text "via email reply" in the comment thread. Any email attachments are also captured and stored alongside the comment in Userback, ensuring that all relevant information is conveniently organized in one place.

To resolve a comment, hover over the comment, a menu will appear and you can easily tick to Resolve.

Go to your Feedback, click on the ellipsis menu and select 'Share'.

Copy the share link and paste it in your preferred communication app or email the link directly via the popup modal.

Go to your Feedback, click on the ellipsis menu and select 'Share'.

Go to 'Settings', Tab on and off your share preferences

Click 'Save'

Q: Can I merge feedback items with different types, assignees, statuses, or priorities?

A: Yes, you can. The merged item will take on the status and priority of the primary item. This helps to simplify the management of related feedback and provides a more accurate representation of the overall popularity of an idea or issue.

Q: Can I merge two primary feedback items that have their own linked child feedback?

A: Yes, merging two primary feedback items at once will allow you to confirm which should now be the primary item. The old primary and child issues will all be linked under the new primary, providing complete visibility over related feedback in a simplified view.

Q: Are comments merged or shared between merged feedback?

A: No, comments will remain in their respective feedback items and will need to be managed separately from the primary feedback item. However, the status, assignee, and type are synced, allowing you to easily manage and prioritize feedback.

Following means you receive notifications when things happen on a feedback. For example, you'll be notified when someone comments on, reassigns, changes the status or workflow.
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Select follow from the drop-down menu available on each feedback to follow an issue.
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Followed issues can be identified by a small icon visible on the bottom right of the card.

Finding feedback that you are following is easy and will allow you to filter out all of the feedback that you are following. Once followed feedback has been filtered, you can easily order this feedback by date updated or date created for easier scanning.
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To filter followed feedback

Feedback you are following will now be displayed in your current view.

Keyword Search:

Sort by: Date Created (Oldest / newest first) or Date Updated (Oldest / newest first)

Group by: Status, Priority, or Assignee