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Using Userback with Zendesk Chat

Jon avatar
Written by Jon
Updated over a month ago

Zendesk Chat is a live chat dashboard that provides a fast and responsive way to connect with customers in real-time. You can have the Userback widget trigger a live chat via Zendesk on your website by following the simple instructions below.

zendesk_chat.png

Open a Zendesk Chat

  1. Navigate to the Widget Tab and select the Components Tab.

  2. Toggle on and expand the Custom Link.

  3. Paste the following code into the URL input.

    javascript:$zopim.livechat.window.show();
  4. Select either 'Redirect to the link' or 'Open link in a new browser tab.'

  5. Save and exit.

πŸ’‘Tip: If you need more control over how the Zendesk Widget works, check out our Zendesk Widget API Doc

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