Zendesk is a customer support platform that allows you to connect with customers on a variety of channels. With the Userback and Zendesk integration, you will improve your customers' experience and give your support team all the information they need to resolve support tickets faster. No more back-and-forth emails with customers.
1. Connect a Userback Project to Zendesk
Open Integrations inside your project settings, Find Zendesk in the list of integrations, Select Connect from the menu to the right, and then follow the prompts to authorise Userback & Zendesk, including entering your Zendesk Support Host URL.
2. Configure your integration settings
2a. Configure your integration settings for Zendesk. Confirm your Zendesk Host Connection; you can also add new connections.
2b. Choose whether you'd like feedback to be submitted manually or if it should be sent automatically to Zendesk; you can filter it by Feedback type too!
3. Test your integration
Lastly, use the Test option to send dummy Feedback directly to Zendesk. Make sure it goes into the proper Space and Project.
Once confirmed, congratulations, you're finished! 🎉
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