The widget only loads on domains you've added here. This keeps it from accidentally showing up on a staging copy, a fork, or someone else's site that happens to load your script.
Open Site Settings
You can reach the same Site Settings modal's Domains tab from any of these three places:
The Site card's ··· menu > Manage Domains, from the Sites list.
The ⚙ Update site domains link on the Dashboard.
Site Settings > Domains, directly.
Add a domain
In the Domains tab, click Add domain.
Enter the domain exactly as it appears in your site's URL. For local testing, use
https://localhost.To cover every subdomain at once, use a wildcard, for example
*.yoursite.com.Repeat for any additional domains, then close the modal. Changes save automatically.
Verify a domain
Verify Installation checks whether the widget has actually loaded on the domain, not just whether it's listed here. Open the domain in a browser and refresh it first, so the widget script runs at least once, then go to Feedback > Settings > Widget > Install and click Verify Installation. Each domain you've added shows a green checkmark once Userback has seen the widget load there.
Common issues
Domain mismatch. The domain here has to match your install URL exactly:
www.example.comandexample.comcount as different domains.Site not Live. A paused or non-Live site won't show the widget even with a verified domain.
Still not verifying? Run Verify Installation again after fixing the domain or site status.
See Troubleshoot: The Userback Widget Isn't Showing for the full diagnostic list.