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Troubleshooting: Why is my feedback submitted by Someone or someone@example.com
Troubleshooting: Why is my feedback submitted by Someone or someone@example.com
Rebecca Henrique avatar
Written by Rebecca Henrique
Updated over a month ago

With Userback, you can track users and identify users in your application or website.
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The user tracking code is built into the code that you use to display Surveys and feedback widgets on your app or website.
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This code typically looks like this:

<script>window.Userback = window.Userback || {};Userback.access_token = 'A-ACCESSCODE';// identify your logged-in users (optional)Userback.user_data = {id: "123456", // example datainfo: {name: "someone", // example dataemail: "someone@example.com" // example data}};(function(d) {var s = d.createElement('script');s.async = true;s.src = 'https://static.userback.io/widget/v1.js';(d.head || d.body).appendChild(s);})(document);</script>

By default, the User Data code has example data.

If you don't plan on tracking user data, simply remove this code:

// identify your logged-in users (optional)Userback.user_data = {id: "123456", // example datainfo: {name: "someone", // example dataemail: "someone@example.com" // example data}};

Learn more about User Identification: JavaScript SDK and User Identification

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