The questions you use in your Survey are crucial for extracting the insights and perspectives you need from your users. With each question set offering a distinct customization, you can refine your survey to match your precise requirements. To optimize further we suggest you also add a welcome and thankyou tile and consider the strategic placement of the questions to keep your users engaged through the survey process.
What questions are available
Welcome - Intro Message: Add an introduction or welcome to your survey. This is a great way to provide context to the user and frame the questions you’ll be asking them. It can help with receiving much better responses due to users better understanding the purpose of the survey.
Open Question - Short Answer: This allows your users to provide a short written answer response to your question. You can make this a required response, add a 'Hint Text', have a required minimum and maximum character limit, or limit the answer to a number only.
Open Question - Long Answer: This allows your users to provide a longer written answer response to your question. You can make this a required response, add a 'Hint Text', or have a required minimum and maximum character limit.
Selection - Yes or No: Allows your users to respond yes or no to your question. You can make this a required response and change the layout from vertical to horizontal.
Selection - Multiple Choice: Allows your users to pick from answers that you have set. You can make this a required response, change the layout from vertical to horizontal, and allow for more than one answer to be selected by the user.
Selection - Dropdown: Allows your users to select an answer from a drop-down list that you set. You can make this a required response.
Rating Scale - Thumbs: Allows your user to respond thumbs up or down to your question. You can make this a required response.
Rating Scale - Faces: Allows your user to express how they feel in response to your question from 5 facial expression emojis. You can make this a required response.
Rating Scale - Stars: Allows your users to provide a star rating to your question. You can change the scale from either 5 stars or 10 stars and make this a required response.
Rating Scale - Hearts: Allows your users to provide a heart rating to your question. You can change the scale from either 5 hearts or 10 hearts and make this a required response.
Rating Scale - Numbers: Allows your users to provide a numbered rating to your question. You can change the scale from either 5 or 10, make this a required response, and add labels, ie. 1=not satisfied and 5=very satisfied.
Rating Scale - Net Promoter Score ®: Allows your user to rate from 0-10 in response to your question. You can make this a required response, and add labels, ie. 1=not satisfied and 5=very satisfied.
Ends With - Thankyou Message: After the survey, a thank-you message can be added to show gratitude towards participants, offering closure and leaving a positive impact that encourages future engagement.
How to Add and Edit Survey Questions
To add questions to your survey, start by clicking on the Questions toggle. This will allow you to choose from a variety of question types, pages, and branding that can provide different levels of insight when collecting survey responses.
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Click the "Add" button and choose the desired question type from the drop-down list provided.
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To customize the question text and description, simply click on them directly within the survey canvas. The Survey Designer allows for interactive editing, enabling you to type your questions and text directly into the survey.
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Adjust the additional question settings conveniently located on the right-hand side.
Editing the Order of Your Questions
The sequence of survey questions plays a vital role in ensuring a smooth flow, relevance, and engagement with your users.
The Survey designer allows you to effortlessly drag and drop your questions in any sequence you desire This flexibility enables you to customize the survey logic to perfectly suit your needs, making it uniquely yours.
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Choose the question you wish to move from the list on the left-hand side. Click and hold the question when you see the move cursor.
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Drag the question to your preferred location and release it to drop it into place.
You can also duplicate or delete questions using the ellipsis menu next to each question.
Once you're satisfied with your questions and layout, click "Save" at the top right-hand corner. You're now prepared to launch your survey by installing the code and activating it.
Check out these articles for the next steps: Install Userback in your application and Link to activate