See exactly what your users clicked right up until the point of reporting a bug or providing feedback. Sometimes it is hard to replicate a bug without knowing the exact steps. Event Tracking helps to remove some of this ambiguity to see your website or App through your users' eyes. Combined with console logs, you'll be better equipped to squash bugs faster.
How to Enable Advanced Tracking
To enable Advanced Tracking, you'll first need to ensure that you have installed the Userback Widget code on your website or App.
📘Note: Console logs will not work with the Userback browser extension, event tracking will still work.
Select the project
Go to Widget Settings, then
Select the More Tab
Toggle on the Console Logs that you would like to collect.
Toggle on Event tracking.
All feedback will now automatically include console logs and event tracking.
View Console Logs and Event Tracking
Once Console logs and Event tracking have been enabled, this information can be viewed directly within the feedback.
Open feedback and click the Session tab and expand Console Logs. Alternatively, when viewing the full screenshot, click </> Dev Tools on the bottom.
Frequently Asked Questions
I have missing console logs, what's wrong?
In order to capture all the console logs, you must update your widget code and place it as close to the opening <head> tag as possible. Please see the example below:
Userback.access_token = YOUR_ACCESS_TOKEN;
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