Console Log and Event Tracking

Elevate your debugging process with Userback's Developer Tools, which include Console Logs and Event Tracking. This is extends feedback collection with additional invaluable insights into client-side JavaScript errors and user interactions, allowing you to understand and resolve issues with greater precision and speed.

  • Console Logs: Once activated, Console Logs become an integral part of every feedback or bug report. They capture crucial client-side JavaScript errors and logs, giving you a detailed record of any issues that occurred during a user's session.
  • Event Tracking: Discover the story behind every click with Event Tracking. Event Tracking provides a clear picture of user interactions up to the moment they submit feedback or report a bug. Event Tracking eliminates guesswork, offering a readable history of the user's journey and interactions.


Activating Console Logs & Event Tracking

To enable Developer Tools, access Widget Settings and turn them on:

  1. Ensure the Userback Widget is installed on your website or app.
  2. Navigate to Widget Settings and go to the More Tab.
  3. Here, you can toggle on the desired Console Logs and Event Tracking options.
  4. Once enabled, all feedback will automatically include these advanced tracking details.
    Fullscreen - Enable Developer Tools

Viewing Console Logs & Event Tracking

You can access Developer Tools in a couple of different areas inside Userback:

  • Feedback Sidebar: Access Console Logs and Event Tracking directly in the sidebar when reviewing feedback in Userback. This immediate access to technical and interaction data provides a snapshot of the issue, enabling quick assessment
    Fullscreen - Console Logs and Event Tracking
  • Session Replay: Dive deeper using Session Replay. Here, Console Logs and Event Tracking synchronize with the user's actions, providing a comprehensive view of the user experience.
    Fullscreen - Preview of Session Replay

 


 

Frequently Asked Questions

Are Console Logs and Event Tracking included in integrations?

Yes, both Console Logs and Event Tracking data are included when feedback is sent to integrations such as Jira.

What if I don’t see expected Console Logs or Event Tracking data?

Ensure the Userback Widget is correctly installed on your site. If you're not observing expected errors or logs, check if there were actual errors during the session, and ensure you can submit feedback through the widget.

Are there compatibility issues with the Userback browser extension?

Event Tracking is compatible with the Userback browser extension, but Console Logs are not. Ensure proper widget code placement for full functionality.

How should Userback be installed for optimal data collection?

To collect all events and console logs, Userback should be installed via an advanced method. This involves placing the Userback widget code in the head section of your website or using NPM for integration. This ensures comprehensive data capture, especially for early-loading events and console logs.