- Event Tracking: Discover the story behind every click with Event Tracking. Event Tracking provides a clear picture of user interactions up to the moment they submit feedback or report a bug. Event Tracking eliminates guesswork, offering a readable history of the user's journey and interactions.
Activating Console Logs & Event Tracking
To enable Developer Tools, access Widget Settings and turn them on:
- Ensure the Userback Widget is installed on your website or app.
- Navigate to Widget Settings and go to the More Tab.
- Here, you can toggle on the desired Console Logs and Event Tracking options.
- Once enabled, all feedback will automatically include these advanced tracking details.
Viewing Console Logs & Event Tracking
You can access Developer Tools in a couple of different areas inside Userback:
- Feedback Sidebar: Access Console Logs and Event Tracking directly in the sidebar when reviewing feedback in Userback. This immediate access to technical and interaction data provides a snapshot of the issue, enabling quick assessment
- Session Replay: Dive deeper using Session Replay. Here, Console Logs and Event Tracking synchronize with the user's actions, providing a comprehensive view of the user experience.
Frequently Asked Questions
Are Console Logs and Event Tracking included in integrations?
Yes, both Console Logs and Event Tracking data are included when feedback is sent to integrations such as Jira.
What if I don’t see expected Console Logs or Event Tracking data?
Ensure the Userback Widget is correctly installed on your site. If you're not observing expected errors or logs, check if there were actual errors during the session, and ensure you can submit feedback through the widget.
Are there compatibility issues with the Userback browser extension?
Event Tracking is compatible with the Userback browser extension, but Console Logs are not. Ensure proper widget code placement for full functionality.
How should Userback be installed for optimal data collection?
To collect all events and console logs, Userback should be installed via an advanced method. This involves placing the Userback widget code in the head section of your website or using NPM for integration. This ensures comprehensive data capture, especially for early-loading events and console logs.