Userback's Ideas Portal is more than just a place for users to submit feedback — it's a powerful tool to help you shape your product's future. By collecting, organizing, and prioritizing feature requests, you can create a transparent roadmap that aligns with your users' needs and guides your development strategy.
Follow these steps to build and manage your roadmap effectively:
1. Enable the Ideas Portal and Roadmap
Before you can start building your roadmap, you'll need to enable the Ideas Portal and Roadmap feature:
Go to Settings in your Userback account.
Select Portal Settings.
Toggle on Enable Roadmap.
For a detailed walkthrough, check out this guide: Getting Started with Your Feedback Portal.
2. Collect Feedback
Feedback is the foundation of your roadmap. There are several ways to collect feedback:
Directly through your Ideas Portal.
From your Userback widget on your app or website.
Manually added feedback from your Userback account.
Make sure you're actively promoting the Ideas Portal to encourage users to share their thoughts.
🔥 Tip: With the Next-Gen Widget, you can fully embed your Portal and Roadmap into your app for a seamless user experience. Learn how.
3. Organize and Prioritize Feedback
Once feedback is collected, you can organize and prioritize ideas to better plan your roadmap:
Assign Categories to group similar ideas.
Set up your Projects Statuses and Workflow, this will help you when organising your Portal Statuses.
Use Portal Statuses to organize your Internal Statuses for your end user.
Prioritize ideas based on user demand and business impact.
Changes you make to feedback statuses will automatically update in your public roadmap. Learn more about setting Portal Statuses here: Configuring Portal Settings.
4. Involve Your Users
Engage your users in the decision-making process by allowing them to:
Vote on ideas to signal what matters most to them.
Comment on submissions to provide additional insights.
User engagement helps you identify popular features and understand customer pain points. When engaging with users, encourage them to use the portal and provide direct links to similar ideas they've suggested.
5. Customize Your Portal
Match your Ideas Portal to your brand for a seamless user experience:
Add your logo and colors.
Customize the header text.
Embed the portal directly into your widget or link to it from your website.
Learn more here: Embedding Your Feedback Portal, and Portal Branding.
6. Keep Your Roadmap Flexible
Your roadmap isn't set in stone — it should evolve based on user feedback and changing priorities. Regularly review your backlog and update the roadmap to reflect:
New insights from customer feedback.
Shifts in business goals.
Market or technology changes.
Frequently Asked Questions
How do I change the status of items on my Roadmap?
The Roadmap automatically reflects the statuses of feedback in your Userback Project. When feedback is moved through different statuses in your Project, the updates will appear on your Roadmap.
Setting up your Portal Statuses correctly is essential to ensure your Roadmap accurately represents your feedback process. Learn how to configure Portal Statuses in this guide: Manage your Feedback Portal.
What feedback is shown on the Roadmap?
Only feedback categorized as Idea will appear on the Roadmap and Feedback Portal.
Learn how to manually or automatically publish feedback to the Portal — and subsequently the Roadmap — in this guide: Manage your Feedback Portal.