How to permanently cancel your subscription and delete your Userback workspace and its data.
Deleting your workspace ends your access immediately and stops future billing. We keep your data for 30 days in case you change your mind, then delete it permanently. If you’re not sure yet, consider moving to the Free plan instead. See Manage Your Subscription and Billing.
Delete your workspace
Go to Workspace Settings > Billing.
Find the Danger Zone section and click Delete Workspace.
Tell us why you're canceling.
Click Yes, Delete to confirm.
Deleting your workspace immediately stops future billing and ends access to your account. This must be done by the account owner. If the owner has left the company, either transfer ownership first or contact support, who can close the account manually in some cases.
Before you delete
Export your feedback data first, because you lose access to your account as soon as you delete it. If you're on the Business plan or above, export your feedback data as a CSV first. On other plans, consider bulk-sending your feedback to a connected integration instead.
To save your invoices before deleting, open each one from Workspace Settings > Billing and print to PDF, or use your browser's save-page shortcut.