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Deleting Your Userback Workspace
Daniel Rae avatar
Written by Daniel Rae
Updated over a week ago

We're sorry to hear that you're considering canceling your Userback subscription. We understand that sometimes things change and that's okay.

However, before you make your final decision, we want to remind you of all the great benefits that Userback offers and see if there's anything we can do to help.

If you'd like to discuss other options before making a decision, reach out to us. We'll be happy to work with you and find a solution that fits your current and future goals.

Exciting new pricing and features are coming soon! Deleting your workspace will mean missing out, and your data will be permanently deleted. Contact us to keep your account active and find out more.

How to Cancel and Close Your Workspace

Warning: This will instantly cancel your Userback subscription and forfeit any remaining time in your subscription. All stored data will be deleted permanently.

  1. Navigate to the Billing section and scroll to the bottom of the page.

  2. Find the 'Danger Zone' which contains the Delete Workspace button.

  3. Please provide feedback on why you're canceling. Your input is valuable and will help us improve Userback for future users.

  4. After leaving feedback, click "Yes, Delete" to confirm the deletion of your Workspace.

Frequently Asked Questions

Q: How do I export feedback from projects?

A: If you're on the Company Plan and above, you'll be able to export project feedback data via CSV. Alternatively, we recommend sending in bulk to an integration using the bulk feedback option, you can find more information here.

Q: How do I export my Invoices from my workspace?

A: Go to the Billing section in Workspace Settings and you will see your invoices, you can save the invoices by opening each one and using the print to pdf option or by using CTRL+S to save the page.

Q: Can I just pause my subscription?

A: Thinking of pausing your subscription as a reprieve and don't want to delete your data just yet? Reach out to us. We'll be happy to work with you and find a solution that fits your current and future goals.

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