Video Feedback

Screen recording lets a reporter show you a problem instead of describing it. It's the difference between "the checkout button doesn't work" and watching exactly what they clicked and what happened next.

When Screen Recording is enabled, it appears as one of the capture tools in the feedback widget, next to Screenshot and Attachment. The reporter picks it, records their screen (and, depending on their browser permissions, their voice), and stops the recording when they're done. It attaches to their feedback submission the same way a screenshot would.

The recording attaches to the feedback item and is playable directly from the item's detail panel, alongside any comments and other attachments.

When AI features are enabled, every video submission is automatically transcribed. The full transcript appears in the comments panel with timestamps, so you can read through exactly what the user said, and jump to any point in the recording if you need more context.

Instead of watching a full recording, read a short AI-generated summary that captures the overall feedback in seconds. The summary appears alongside the transcript in the comments panel and gives your team a clear picture of what the user was trying to communicate.

If a user submits a video recording without providing a title, Userback automatically generates one based on the content of the recording. This keeps your feedback inbox readable without relying on users to describe their submission upfront.

Video transcripts are included in AI Context Search, so you can search across what users said in their recordings the same way you search written feedback. If a user mentioned a specific feature or issue in their recording, you can find it.

Video feedback is read and categorized alongside written feedback when Userback generates your Insights Themes. This means recurring topics raised in video recordings are captured in your Theme analysis, giving you a complete picture of what users are telling you, not just what they typed.