If your website or web app requires basic authentication (.htaccess), our servers might not be able to access your site URL including static resources such as images and stylesheets and as such, you will need to configure some basic authentication settings for your Userback Project.

To make your site accessible by our screenshot servers you can whitelist our server IPs, or provide us with your basic authentication details.

Please see below for how to save your basic authentication details in the project settings.

Step 1: Head to project settings


Step 2: Click "Add"


Step 3: Enter your basic authentication details and save


Note: Userback does not store any authentication information in plain text.

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