If your website or web app requires basic authentication (.htaccess), our servers might not be able to access your site URL including static resources such as images and stylesheets, as such, you will need to configure some basic authentication settings for your Userback Project.

To make your site accessible by our screenshot servers you can whitelist our server IPs, or provide us with your basic authentication details.

Save your Basic Authentication details

1: Go to Project Settings

2: Click "Add"

3: Enter your basic authentication details and save

4. Click Save


📘Note - Userback does not store any authentication information in plain text


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📙 Helpful articles

Whitelist Userback IPs

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