Projects in Userback act as containers for collecting and managing feedback across different websites or applications, allowing you to tailor settings and organize feedback by clients or versions. This guide will walk you through the different settings available to you, helping you customize each project to your specific needs.

Locate and click the settings button at the top-right corner of your Userback project. Here's a quick link: Project Settings

Here's a detailed look at what you can adjust under General Settings:

This is the identifier for your project. Make it descriptive enough so you can easily distinguish it from other projects.

Add a concise description to give context to the project. This can be particularly useful when managing multiple projects.

Implement categories to streamline the sorting and filtering of your feedback.
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You can easily add or edit the categories in each of your projects.

1. Go to Project Settings and Select General

2. Under the Category heading, you have a few options;

3. Click 'Save Changes'
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This feature helps you align Userback with your task management flow by allowing customization of status names, colors, and order. To add a new status, just click "+ Add Status."

Userback Automations streamline workflows by automating tasks, improving communication, and enhancing user feedback processes. For more detailed instructions, please see this article: Automate your Feedback Management.

Set a default user for each type of feedback to ensure it goes to the right person, enhancing response times and workflow efficiency.

Enable this option if you'd like feedback items to be reopened when the reporter responds, ensuring nothing slips through the cracks.

The Reporter Notification feature automatically sends a customizable confirmation email to users when their feedback is received

Keep your users informed by instantly notifying them when their feedback is resolved. Enhance your response by including a survey in your auto-reply to gather valuable follow-up feedback.

AI Assist automatically classifies feedback, generates titles, assesses sentiment, and detects if users are waiting for a response—saving you time and effort. For more detailed instructions, please see this article: AI Assist.

Userback helps you collect valuable feedback while protecting user privacy. We provide two methods to ensure sensitive information never gets captured:

Userback's location tracking, based on user IP addresses, can be pivotal for contextual feedback. However, respecting user preferences, this can be deactivated on a per-project basis for complete anonymity.

Empower your feedback collection with visual context while maintaining privacy. Use the .userback-ignore class to hide sensitive elements from screenshots or configure global rules in your project settings.

If your website or app requires basic authentication (.htaccess), our servers may be unable to access it, including static resources like images and stylesheets. To ensure accessibility for your Userback project, please configure basic authentication settings.

To make your site accessible to our screenshot servers, you can either whitelist our server IPs or provide us with your basic authentication details.

If whitelisting IPs isn't feasible for giving the Userback Screenshot Engine access, you can add additional HTTP headers to identify requests from our screenshot servers. This is especially useful when your site is in a protected environment. By adding extra HTTP headers, you can ensure that these requests are recognized and appropriately whitelisted.