Using a widget template is the fastest way to get started with some preconfigured settings for your widget. You can always tweak the widget based on your use case at any time.

There are 8 widget templates to select from including:

  • Web Design Feedback

  • Web App Feedback

  • Bug Tracking

  • Customer Satisfaction

  • Customer Engagement

  • Feature Request

  • User Acceptance Testing

  • General Feedback

Website Design Feedback

Description:

Ideal for client design projects. Allow your client to give feedback on your designs through the widget. They can annotate with screenshots or talk through their thoughts with video. You can even invite your client to their project in Userback to give even a great opportunity for them to collaborate with you on any feedback they submit.

Popular With: Web Agencies & Designers

Key Characteristics:

  • Screenshots with annotations

  • Video Feedback

  • General Comments

  • Add Attachments

Web App Feedback

Description:

Let users give you feedback on your web application and SaaS and collect valuable feedback on what users love, what can be improved and new features they would love to see introduced.

Popular With: Website Owners, SaaS Products, Product Managers

Key Characteristics:

  • Rating

  • General Comments

  • Screenshots with annotations

  • Video Feedback

Bug Tracking

Description:

The bug tracking widget is perfect for adding more context to your bug reports. Give it to your team to use internally to quickly and easily report bugs with Userback. Combine this widget with video feedback and allow users to show exactly how to replicate bugs in your product or website.

Popular With: Developers, QA Teams, SaaS Products & Product Managers

Key Characteristics:

  • General Comments

  • Screenshots with annotations

  • Video Feedback

  • Add Attachments

  • Set priority, assign bugs & select categories

Customer Satisfaction

Description:

Measure customer satisfaction when a customer interacts with your brand or team. Use this template at the end of a workflow on your website or product or even after your team speaks directly to a customer. We recommend combining this template with our JavaScript API to make the survey even more effective by popping the form up at the desired time.

Popular With: Website Owners, SaaS Products, Product Managers, Customer Success Teams

Key Characteristics:

  • Rating

  • General Comments

  • Contact Us option

Customer Engagement

Description:

Measure how engaged customers are with a simple like and dislike selection. Use this template on any page where customers interact with your product, service or team. We recommend combining this template with our JavaScript API to make the survey even more effective by popping the form up at the desired time.

Popular With: Website Owners, SaaS Products, Product Managers, Customer Success Teams

Key Characteristics:

  • Simple Engagement rating

  • Screenshots with annotations

  • General Comments

Feature Request

Description:

Use this template to encourage customers to log requests for features that will keep everything more centralized. We recommend integrating this widget with your project management tools like ClickUp or Teamwork. You can even triage new feedback in Userback and manually choose which feature requests are sent to your project management tool.

Popular With: Website Owners, SaaS Products, Product Managers, Web Agencies

Key Characteristics:

  • Screenshots with annotations

  • Video Feedback

  • General Comments

User Acceptance Testing

Description:

Streamline the final stage of your development process by including a feedback widget dedicated to user acceptance testing. With the UAT widget your testers will be able to leave their final thoughts as feedback with screenshots with annotations and even video recording. This template is also popular with beta testers.

Popular With: SaaS Products, Product Managers, Web Agencies

Key Characteristics:

  • Screenshots with annotations

  • Video Feedback

  • General Comments

  • Category Selection

General Feedback

Description:

This template is best used on your website when you want to collect your visitor’s feedback about your product or services.

Adding the website feedback widget to your website shows that you care about your visitors, it is a backup for your contact form, it looks professional and most importantly, you will absolutely get feedback from your visitors.

Popular With: Website Owners, E-commerce Websites & Designers

Key Characteristics:

  • General Comments

  • Screenshots with annotations

Did this answer your question?