If you use Drift for live chat, you can follow the instructions below to have the Userback widget trigger live chat in your website.

How to connect Userback with Drift


Step 1:

Go to your Drift Widget settings, and turn "Drift Widget icon visibility" off.


Step 2:

Select your Project, head to the Widget menu in Userback and from the Feedback Selection card, add the code below to the Contact Us Link.

javascript:drift.api.startInteraction({ interactionId: 'YOUR_DRIFT_ID' });

Ref: Drift Widget API


Step 3:

Verify it works in your Userback Widget

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