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Connect Userback with Wrike

How to connect a Userback site to Wrike so feedback becomes a Wrike task with screenshots and details attached.

Written by Jon

When you connect Wrike, feedback from your site becomes a new task in the Wrike space and folder or project you choose, with its annotated screenshot and details attached. This is a 1-way integration: changes in Wrike stay in Wrike.

Before you start

  • You need a Wrike account with access to the space and folder or project you want tasks created in.

Connect Wrike

  1. Go to Feedback > Settings > Integrations.
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  2. Scroll to the Wrike card and click Connect.
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  3. Sign in to Wrike and approve access.
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  4. Choose the Wrike Space and Folder/Project, and a default Importance for new tasks.
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  5. Choose when feedback is sent: Manually, Automatically, or Automatically and Resolve in Userback. For the automatic options, pick which feedback types to include.
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  6. Click Test. A test task appears in the folder or project you chose. Check it, then delete it.

If you chose Manually, send individual items by opening a feedback item (or its notification in your Inbox) and clicking Send to Wrike.

Troubleshooting

Tasks stopped appearing in Wrike

Reconnect Wrike from Workspace Settings > Connected Apps if the connection has expired, then check Workspace Settings > Integration Log for the error on any failed request. If the folder or project was moved or deleted in Wrike, choose it again in the integration settings.

What's next

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