How to check your current plan, change it, update your payment method, and find past invoices.
View Your Plan and Usage
Go to Workspace Settings > Billing. This page shows your Account ID, your current Account Plan, Add-Ons, and Usage Quotas, any Account Credit, your Billing Email and Billing Address, a masked view of your Payment Method, and a table of past Invoices with their status.
Change Your Plan
From the Billing tab of the Workspace Settings, click Manage Subscription.
On the Choose your plan screen, toggle between Monthly and Yearly billing. Yearly billing saves 25%.
Compare the different plans, or click Let's Chat to talk to sales about our Enterprise pricing.
Click Continue on the plan you want.
On the update screen, confirm your Billing Cycle and toggle on the Ideas Portal if required, review the cost summary, and click Update Subscription.
Update Billing Details
Click Update next to Billing Email, Billing Address, or Payment Method to change any of them.
Moving to the Free Plan Isn't the Same as Canceling
Changing your plan to Free stops future charges, but it doesn't delete your account or your data. If you want to fully close your account, see Deleting Your Userback Workspace.
What's Next
Comparing tiers before you commit? See Comparing Userback Plans: What's Included at Each Tier.