Welcome to Userback, a feedback management tool for Product Managers. This guide will cover everything you need to know to get started with Userback, whether you're an emerging Startup or an established Tech Giant.
We've divided this content into four sections that are critical to the feedback cycle for any Product Manager: Capture & Collect, Assess & Prioritize, Assign & Action, and Follow-Up & Close.
Segment your user base: Your user base is likely made up of people with varying needs and use cases. Segmenting your user base can help you better understand each group's needs and tailor their feedback experience to their specific needs.
Collect feedback at the right time: Timing is everything when it comes to feedback. Collect feedback when users have had enough time to experience the product, but not so much time that they have become accustomed to any issues.
Make it easy to give feedback: Make it easy for users to give feedback. Provide multiple channels for feedback, such as in-app feedback, email, or social media. Also, ensure that your feedback forms are easy to use and navigate.
Prioritize feedback: Prioritize feedback based on user needs and impact on the product. This will help you focus on the most important issues and ensure that you're making the changes that matter most to your users.
Communicate progress: Let your users know that you're listening to their feedback and making changes based on their input. Communicate progress regularly, so they feel like their feedback is being taken seriously.
Analyze feedback data: Analyze feedback data to identify trends and common issues. This can help you make data-driven decisions about which issues to prioritize and address.
Involve users in the product development process: Involve users in the product development process, such as beta testing or early access programs. This can help you get early feedback and ensure that you're building a product that meets your users' needs.
Provide feedback to users: Provide feedback to users, so they know that their feedback has been received and taken into account. Let them know what changes you've made based on their feedback.
Use feedback to inform product decisions: Use feedback to inform product decisions, such as new features or improvements. This will help you build a product that meets your users' needs and is more likely to be successful.
Continuously iterate: Continuously iterate based on feedback. Your users' needs and preferences are likely to change over time, so it's essential to continuously collect and analyze feedback to ensure that your product remains relevant.
Congratulations! 🎉 Your Userback experience is set up and you're now ready to provide world-class feedback management at scale.
Have a little more time?
Here's just a small collection of some of our favorite feedback-related articles that could help you to get things right from the beginning.
Update your teams notification preferences.
Set up automatic assignment rules for new feedback.
Add your business or company branding to Userback.