When you sign up for a new account in Userback, a Workspace is automatically created for you. When working across multiple teams, having separate Workspaces allows you to keep each team’s work distinct while maintaining overall visibility across your projects.
How to Switch Between Workspaces
When you join or create an additional Workspace, a new icon will appear in your Account menu and on the login page. To switch between Workspaces, simply click the drop-down menu in the top left and select "Switch Workspaces."
How to Create a New Workspace
Creating new Workspaces is useful for joining multiple Workspaces with a single email, managing access with a click, centralizing payment plans, and reducing administrative overhead.
To create a new Workspace go here and follow the prompts.
Note: Instead of creating a new Workspace, you might consider using separate Projects. For more details, check out our article on Projects.
Workspace Settings
To access your Workspace Settings, simply click the top left drop-down menu and select 'Workspace Settings.' From there, you'll find a tab menu to navigate through the various settings sections.
General
Customize your Workspace by setting a unique URL, name, logo, country, timezone, and contact number for easy access, identification, and accurate time stamps.
Billing
You can update all your billing information, change your subscription, or close your Account. To learn more about your Subscription and Billing here.
Branding
Customize emails and feedback viewer with your logo, color, and company details.
1. Navigate to Workspace Settings
2. Select the Branding menu, from here you will be able to edit the following:
Sender Name: This is the name that will appear as the sender of the notification emails
Sender Email: This is the email address that will be used to send email notifications
Color: The main accent color for branding in the emails
Email Header: The logo to use as the header logo within your emails
App Logo: The logo for the Feedback Viewer application page
Favicon: The icon shown in the browser window
3. Click 'Save Settings'
Note: You can also add your logo to the Userback Widget via the Widget Settings.
Branding is available on Company, Scale, and Premium Subscriptions.
Connected Apps
Troubleshoot, reconnect, or bulk delete third-party app integrations to streamline your setup.
Go to your Workspace Settings
Navigate to Connected apps, and locate the integration you wish to manage.
Click on the menu icon (three dots) at the top right corner of the app.
Choose from the available options: Rename, Reconnect, or Delete.
Confirm any prompts or notifications that may appear.
Extension Key
Manage and access the extension keys for the Userback browser extension. This allows you to gather feedback through the Browser Extension from non-Userback Members. Learn more here.
API Token
Userback Rest API Token: Create and manage tokens for accessing the Userback Rest API, allowing for programmatic integration and automation with other systems.
Integration Logs
Integration Logs provide real-time updates and detailed error information to help troubleshoot connection issues with your connected apps. Learn more here.
Frequently Asked Questions
Q: When reconnecting, will the Integration settings be remembered for each Project?
A: Yes! If you opt to Reconnect an Integration to resolve or troubleshoot a connection problem, your settings will be remembered for each Project.
Q: How do I create a new Integration or Connected App?
A: If you're setting up an integration for the first time, jump into Project > Integrations and find the app you'd like to connect. Once connected, your integration will also be added to Connected Apps.
Q: Can I restore or recover a deleted Connected App?
A: Not just yet, use care when utilizing these options, deleting an integration here will remove it from all Projects.