The Userback browser extension makes collecting feedback easy from anywhere on the web, ideal for internal teams or complex apps where a widget isn’t needed. It provides precise screenshots and video recordings, perfect for secure applications or recording across multiple pages.

Download the Extension from the following links for your browser:

Logging into the Userback browser extension is super simple, and you have two ways to do it. Choose the method that works best for you.

If you're a registered Userback Member, simply log in with your credentials. This will automatically detect the projects you have access to.

If you need someone to submit feedback without adding them as a member of your account, you can provide them with an Extension Key. This is ideal for clients or short-term contributors. Once their feedback is collected, simply revoke the key to remove their access.

Create, edit, and revoke keys right from the Extension Key page. It's important to know that Extension Keys can only be configured to a single project but they can be edited at any time by a workspace admin.

Once you're logged into the Userback browser extension, capturing feedback is a breeze. You can take annotated screenshots or record video feedback for any accessible project.

Keep in mind that clients will only have access to the projects you've authorized, and they'll see a limited set of fields.

Select which options suits best for the context you're aiming to capture.

After taking the screenshot, you can annotate it using tools like Box, Pencil, Line, Arrow, Blockout, Text, and Color Picker. Next, choose the project to assign the feedback to and complete the feedback form by selecting the feedback type, priority, assignee, category, and adding a title and comments.

Select the best option for your use case when using the Browser Extension to Record.

While recording, you can use annotation tools and toggle sound recording on or off. Once the recording is complete, you can review it, add notes or bookmarks, and then submit the feedback to your selected project. To add a bookmark, simply click below the timeline.

The Browser Extension allows you to view all your submitted feedback and access the Feedback viewer if needed.

Stay on top of feedback and bug report updates with Inbox Notifications in the Userback Browser Extension.

Notifications appear directly in the extension, so it’s best to keep it pinned for easy access. Quickly scroll through your notifications to see what’s changed, and click on any notification to go directly to the related feedback. From there, you can add comments, reassign tasks, or manage changes as usual.

Remember to delete notifications as you address them to keep your inbox organized.

Q: Why are some of my full-page screenshots not rendering correctly?

A: This may happen if a webpage uses "lazy loading" for images and elements. To fix this, scroll to the bottom of the page to allow everything to load, then scroll back up and retake the screenshot.

Q: What access do clients have when using the browser extension?

A: Clients will only have access to the projects you've granted permission for. They can view Feedback Type, Category, Title, and Leave a Comment, but Priority and Assignee fields will be hidden.

Q: Are there any limitations to using the browser extension?

A: Yes, the browser extension does not support features like Session Replays, Console Logs, Network Requests, Event Tracking, and the JavaScript SDK. If these features are essential for your needs, you should consider using the Userback widget instead.