Managing feedback can be a daunting task, particularly when you're dealing with duplicate Bug Reports or Feature Requests and trying to prioritize which feedback to address first. With Userback, you can select and merge multiple feedback items together, eliminating duplicates and simplifying the management of related feedback.
Merging feedback items combines the status, assignee, type, and vote count of two or more selected feedback items, resulting in a more accurate representation of an idea or issue's overall popularity. Child feedback is gracefully hidden from view with a filter, but you can easily access and manage all related feedback from the Primary feedback item, providing complete visibility in a simplified view.
How to Merge Feedback
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Open the Feedback page
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Use the checkboxes in the feedback list to select two or more feedback items.
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Click on the "Merge" button that appears in the "Bulk Edit" menu down below.
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Select the preferred primary feedback item using the prompt.
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Click "Merge" and the selected feedback items will now be merged.
How to Unmerge Child Feedback
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Open the child feedback that needs to be unmerged.
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Open the details panel located on the right-hand side of the open Child Feedback.
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Select the "Unmerge" option.
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The child feedback item will now be unmerged from the primary feedback item.
📘Note: If you need to unmerge all child feedback items at once, you can do so by deleting the primary feedback item. When you delete a primary feedback item, you'll be prompted to delete all child feedback items.
Frequently Asked Questions
Can I merge feedback items with different types, assignees, statuses, or priorities?
Yes, you can. The merged item will take on the status and priority of the primary item. This helps to simplify the management of related feedback and provides a more accurate representation of the overall popularity of an idea or issue.
Can I merge two primary feedback items that have their own linked child feedback?
Yes, merging two primary feedback items at once will allow you to confirm which should now be the primary item. The old primary and child issues will all be linked under the new primary, providing complete visibility over related feedback in a simplified view.
Are comments merged or shared between merged feedback?
No, comments will remain in their respective feedback items and will need to be managed separately from the primary feedback item. However, the status, assignee, and type are synced, allowing you to easily manage and prioritize feedback.
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