How the Userback referral program works and how to get paid for a successful referral.
How it works
Go to Workspace Settings > Referral.
Click Get my referral link and share it with people who might use Userback.
Your friend gets their first month for just $1 if they upgrade within their 14-day trial. When they do, you earn credit equal to the full value of that plan's first month.
You can refer as many people as you like. There's no cap on total earnings.
Getting paid
Earnings show up as Account Credit on your Userback bill by default. You can also cash out unused credit at any time via PayPal using the Payout button on the Referral page.
Payout timing depends on the referred customer's billing cycle. For a monthly plan, credit is applied at the start of their second month with Userback. For an annual plan, timing follows the annual billing cycle.
The Referral page also shows your Total Earned, Used as Account Credit, and Your Balance stats, along with a chart of your referred accounts over the last 30 days.
Terms and Conditions
1. These terms and conditions apply to the Userback Referral Program whereby an Existing Customer can refer a Referred Customer to Userback.
2. When a Referred Customer upgrades to a paying plan with Userback, the Existing Customer can receive 100% of the first month's plan value (as outlined in the table below) provided both customers meet these terms and conditions.
Plan Name | Paying Monthly | Paying Annually |
Team | $39 | $29 |
Business | $99 | $79 |
Business Plus | $199 | $159 |
3. For the purposes of the Referral Program, a customer's plan value is exclusive of any premium add-ons they may have added to their account.
4. Referred Customers must sign up to Userback using the referral link supplied by the Existing Customer.
5. For the duration of the Referral Program, Referred Customers can upgrade to any plan for just $1 for their first month, provided they upgrade within their 14-day trial period.
6. For Existing Customers to earn referral credits, the Referred Customer must sign up for a paid Userback account within their 14-day trial period.
7. The Referred Customer must continue their account for at least 2 months for the Existing Customer who referred them to receive the credit. If the Referred Customer downgrades their plan before the second month, the Existing Customer will receive the value of the new plan.
8. Referred Customers must be new customers to Userback and have not been in touch with Userback within the last 12 months.
9. Referrals must be genuine businesses.
10. The Existing Customer and the Referred Customer must not be the same entity.
11. The credited amount will be applied to the Existing Customer's account at the time of the Referred Customer's second invoice. However, if the Referred Customer upgrades to an annual plan, the credit will be applied to the Existing Customer immediately.
12. Existing Customers can redeem Referral Credits for cash via a Paypal transaction only. All other Referral Credits will apply as account credits towards the Existing Customer's Userback account.
13. The Existing Customer must comply with all applicable laws and regulations for each platform used when referring others to Userback.
14. Userback reserves the right to change the Referral Program and these terms and conditions at any time.
15. Userback reserves the right to disqualify the Existing Customer and the Referred Customer from participating in the Referral Program at their discretion.