When collecting feedback from customers or users, there might be a time when you need to collect additional information outside of their name and email address. Specifically, by submitting feedback on your site, you may require the reporter to agree to specific terms, provide consent or even just advise them of your privacy policy in the form of a disclaimer.

A Custom field can be added to your Userback widget by simply enabling it in the widget form.


Add a custom field to your widget

  1. Go to Settings

  2. Select Widget and expand the Feedback Form

  3. Toggle on Custom field, you can also make this field mandatory or optional

  4. You can select from the following field types:

Checkbox: Add a checkbox to allow the report to agree to terms, provide consent or confirm a certain part of the feedback process was completed / accurate

Disclaimer: Add a statement or link to documentation for the reporter to view prior to submitting feedback

Short answer: Ask a question from the reporter that requires a short answer. Eg. What is your Job Title?

Long answer: Ask a question to the reporter that requires a long answer. Eg. Describe your general experience browsing this page.

5. Click Save changes

Adding links to custom field text

To add a link to your custom field text, for example, to link to terms and conditions use [ ] and () to specify the link text and the URL.

Link text: Wrap the link text in square brackets [Link Text]

URL: Wrap the URL in brackets (https://www.userback.io)

Viewing Custom field data

Custom field data can be viewed within each feedback under the Session Info tab. Custom field data will also be available when exporting feedback as CSV.


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📙 Helpful articles

How to install the Userback widget

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