The widget's default form only asks for a name, email, and description. If your team needs more structured detail up front, for example a priority level or a category, add a field instead of relying on reporters to mention it in free text.
Add a field
Go to Feedback > Settings > Widget > Design > Form > Fields.
Click Add field.
Choose a field type from the dropdown: Rating, Email, Name, Title, Category, Priority, Assignee, or Custom Field.
Configure the new field (its label, whether it's required) and save.
The first seven options map directly to a field already used elsewhere in Userback, like the feedback item's own Category or Priority. Custom Field will map data to the Custom Data panel when viewing feedback.
Custom Field types
Checkbox: For a yes/no confirmation or agreement.
Disclaimer: A statement or link to a policy, with no reporter input.
Short Answer: A brief, single-line response.
Long Answer: A multi-line response for more detail.
You can add a hyperlink inside a Custom Field's text using standard markdown, for example [Link Text](https://www.example.com/). You can also modify this to open your link in a new window, for example javascript:window.open("https://www.example.com", "_blank");
Where responses show up
On the feedback item's Details tab, alongside the other fields.
In each response, if you're viewing feedback through Feedback > Report or exporting data.
Through an integration like Zapier, or through Advanced Webhooks, if you need the data to flow into another system automatically.
What's next
Create and Edit Your Feedback Widget: the rest of the widget's Fields, Feedback Types, and Components settings.