We're sorry to hear that you're considering canceling your Userback subscription. We understand that sometimes things change and that's okay.

However, before you make your final decision, we want to remind you of all the great benefits that Userback offers and see if there's anything we can do to help.

5 reasons to stick with Userback:

  • We are the best in the market for collecting customer feedback. Source: G2

  • Userback helps you understand your customers better, with deeper feedback context you can easily understand your customer needs to make better business decisions.

  • Userback helps to identify and fix issues that might be causing frustration or confusion for customers by using the feedback they provide.

  • Userback helps you increase customer loyalty, by showing your customers that you value their opinion and that you care about their experience.

  • Userback is the best choice for your business to gain valuable insights and make data-driven decisions that can help you grow.

If you'd like to discuss other options before making a decision, let's schedule a meeting. We'll be happy to work with you and find a solution that fits your current and future goals.

That being said, we understand that sometimes canceling is the best option. If you still wish to cancel your subscription, we want to make the process as easy as possible for you.

How to Close Your Userback Workspace

Please be aware that you will lose access to it and all the data stored in it will be permanently deleted, you may wish to save any useful data like feedback or invoices.

To proceed with closing your workspace, please follow these steps:

  1. Go to Workspace Settings: You can access Workspace Settings by clicking on your profile photo on the bottom left-hand side of the screen while logged into Userback.

  2. Click on Delete Workspace: This button is located at the bottom of the page. You will be asked to confirm the deletion before proceeding.

  3. Leave feedback: Before deleting your workspace, you will be prompted to leave feedback about why you're canceling. We value your feedback and it will help us to improve Userback for our future users.

  4. Confirm the deletion: Once you have left feedback, you'll be prompted to confirm the deletion of your workspace by clicking on "Yes, Delete."

How to save your Feedback and Invoices

You will no longer be able to access your account. Therefore, it is important to save any feedback or invoices that you may need before deleting your workspace.

  • To save Feedback: Go to the Feedback section and copy the feedback you'd like to save. If you're on the Company Plan or higher you can export feedback to CSV.

  • To download invoices: Go to Billing section in Workspace Settings and you will see the option to download invoices there.

That's all there is to it! If you've completed the above, your workspace will now be closed.

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