Deleting Your Userback Workspace

Step-by-step guide to cancelling and deleting your account

⚠️ This will instantly cancel your Userback subscription and forfeit any remaining time in your subscription. All stored data stored will be deleted permanently.

We're sorry to hear that you're considering canceling your Userback subscription. We understand that sometimes things change and that's okay.

However, before you make your final decision, we want to remind you of all the great benefits that Userback offers and see if there's anything we can do to help.

How to Delete Your Workspace

To proceed with cancelling your Userback subscription and deleting your Userback Workspace, please follow these steps:

  1. Go to your Workspace Settings
  2. Navigate to the Billing section and scroll to the bottom of the page.
  3. Find the 'Danger Zone' which contains the Delete Workspace button.
  4. Before confirming deletion, please provide feedback on why you're canceling. Your input is valuable and will help us improve Userback for future users. After leaving feedback, click "Yes, Delete" to confirm the deletion of your Workspace.

If you'd like to discuss other options before making a decision, reach out to us. We'll be happy to work with you and find a solution that fits your current and future goals.

That being said, we understand that sometimes canceling is the best option. If you still wish to cancel your subscription, we want to make the process as easy as possible for you.


Frequently Asked Questions

How do I export feedback from projects?
If you're on the Company Plan and above, you'll be able to export project feedback data via CSV. Alternatively we recommend sending in bulk to an integration using the bulk feedback option, you can find more information here.

How do I export my Invoices from my workspace?
Go to the Billing section in Workspace Settings and you will see your invoices, you can save the invoices by opening each one and using the print to pdf option or by using CTRL+S to save the page.

Can I just pause my subscription?
Thinking of pausing your subscription as a reprieve and don't want to delete your data just yet? Reach out to us. We'll be happy to work with you and find a solution that fits your current and future goals.