How to get feedback on designs, images, PDF files and Videos

Collect and incorporate real-time feedback from your clients with the Userback's Designs feature. Simply upload your design, share it with your clients, and voila! Fast. Visual. Feedback in an instant.


Here's how it's done.

1. Upload your design

2. Share your design

3. Collect and Manage feedback


Upload your Design

Navigate to the Overview page of the selected Project and scroll down to find the Design Files section. Click on it to upload your first file. You can upload various types of files like images, videos and PDFs.

To add additional designs after uploading your first one, click the + button and choose the file type.

Upload a Video File

To upload a video, simply select this file type when uploading a new design. Once the video has been uploaded, you can begin adding comments to specific points of time in the video.

Upload a PDF File

To upload a PDF file, simply select this file type when uploading a new design. If your PDF has multiple pages, then these will be uploaded as individual designs within the same container. This allows you to easily collect feedback on each page, whilst managing feedback on the overall document in the same place.



Enter a Website URL

If your design is hosted on a web page, you can simply enter the URL and Userback will automatically upload the desktop, tablet and mobile versions of your design.


📘Note: Designs feature creates a static image of your web page, and is not suitable for use with animated pages. We recommend using our widget or browser extension for animated pages.



Share your Design

Once your design is uploaded, the next step is to share it so that others can give you their feedback. You can share directly from the Designs section or in the Designs Viewer.

Share Link

To share your design with clients, simply give them the share link, or email it via the form. When emailing the link, it's also a good idea to include a message to describe the type of feedback that you're looking for.



Allow public access and commenting

When public access is on, anybody can view this shared design. Even people who do not have access to your account. When this option is off, only people with access to your account can view the design. In this case, you may wish to invite your clients to your Userback account.


When public commenting is on, anybody can add comments to your design. Even people who do not have access to your account. When this option is off, only people with access to your account can comment on your design.



Collect and Manage Feedback on your Design

The Design Viewer offers various tools for both you and your clients to share feedback. All design feedback, including notes and comments, is stored within the Design Viewer. To access the feedback on your design, simply open the design. The Design Viewer also allows you to reply to comments, mark them as resolved, delete them, and add new comments all in one place.

Annotation Tools

Highlight: Draw a box to highlight a section in the design

Arrow: Use an arrow to draw attention to a particular area

Comment: Pin a text comment to a place in the design

Video: Show and tell your feedback by recording your screen

View Mode: Hides annotations from the page

Comments Panel

When people provide feedback on your design, they also have the option to include text comments in the side panel. Check out this article to learn more about using comments.


When new feedback is submitted, you will be notified as per your project’s notification settings. Check out this article to learn more about notification settings.



📘Note: To be notified of new feedback, ensure that the "Comment Added" option is enabled in your notification settings. Additionally, you will also receive notifications if someone mentions you in their comment.


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