Userback offers multiple feedback collection methods to suit different needs. Whether you're concerned about security, prefer not to install the widget, or need to submit feedback for users, we explore each option below to help you choose the best fit for your situation.

Ideal for websites and web applications, the widget is the most popular feedback collection method. Easily install the code, prompt users for feedback, and customize it to match your brand and capture the information you need.

For a detailed guide on the Userback Widget, check out these articles: Install the Userback Widget & Create and Edit the Userback Widget

Ideal for internal teams and secure or complex applications where JavaScript can't be installed or recording across multiple pages is needed. The extension lets you screenshot or record any page. You can add comments, highlight elements, attach files, annotate, and set feedback type, priority, assignee, and category.

For a detailed guide on the Userback Browser Extension, check out this article: Install the Userback Browser Extension

For offline, phone, or email feedback, or if you need to submit feedback on behalf of users, adding it manually is quick and easy. Just click the "Add Feedback" button in the top right corner of any project page to include detailed information, screenshots, and files.

For a detailed guide on Adding Feedback Manually, check out this article: Add Feedback Manually

Surveys proactively collect feedback by triggering based on user interactions or behaviors. They are ideal for gathering structured insights like NPS and CSAT ratings. You can easily embed these surveys in feedback confirmation emails or directly on your website to capture valuable user feedback.

For a guide on using Userback Surveys, check out: Create and Edit Userback Surveys.

Userback’s Feedback Portal provides a centralized, user-friendly space to collect, analyze, and prioritize user ideas and feature requests. It helps you track feedback trends, showcase progress on a public roadmap, and keep users informed with announcements about new features, updates, and service changes.

With the next-gen widget, you can even embed your Portal, Roadmap, and Announcements Tab directly into your widget, ensuring users can engage with your product updates seamlessly.

For more information, check out these articles:

Getting Started with Your Feedback Portal & Configuring Portal Settings

Portal Announcements

Create a Public Roadmap